As you may be aware, we’re are currently experiencing severe delays on the new product ranges for Bosch, Neff and Siemens following their European launch earlier this spring. As well as an official statement from the manufacturers, we would like to take the opportunity to apologise for the issues and inconvenience this situation has caused and also we’d like to let you know how Appliance City are dealing with the circumstances and how it affects you going forward.
What products are affected by the delay?
The products mainly affected are: Built in Ovens, Compact Ovens and Microwaves, Coffee Machines and Steam Ovens. Across the Bosch, Neff & Siemens brands.
When will my product/s be in stock?
Immediately after the launch, Appliance City ordered a substantial amount of stock in anticipation of the popularity of the new ranges. Because of the severe delays in manufacturing, our stock on order is currently being delivered to us in a very sporadic manner, making it difficult to not only know when the stock will be delivered but the quantity of the products too. We are in constant contact with the manufacturers however the information we are receiving is constantly changing, this is making it impossible for us to give you, the valued customer, solid information. We 100% appreciate how frustrating this situation is and as soon we know your products are here you can be sure that you will know too.
Are you able to give me a delivery date?
Regretfully, we are unable to guarantee delivery dates at this point in time as the stock availability is out of our control. Please be assured that as soon as stock becomes available we will be in contact with you to arrange the delivery of your products. Please Note: Allocation on available stock will be done on a first order basis.
On behalf of all the Appliance City team, we’d like to thank you for you patience and we sincerely apologise for the inconvenience this matter has caused. For more information, please contact our Sales Team on 0115 965 1937
An official statement from BSH Home Appliances Ltd.
BSH Home Appliances would like to sincerely apologise for the delays you are experiencing in receiving your new appliances.
In April this year, we launched our new range of Bosch, Neff & Siemens built-in ovens and the demand has been phenomenal, far exceeding our expectations. We have, as a result, experienced stock shortages which have unfortunately left some of our customers waiting longer than we would like for their deliveries.
We know that for many the kitchen is the heart of the home and we understand how disruptive this is for those waiting. It is therefore upsetting to us that our customers are having to wait for their new appliances and we are working hard to rectify this as soon as possible. BSH has increased capacity across its production facilities by adding some 200 additional workers but unfortunately there are still delays.
We are putting in place steps to make it clear when your oven will be available and your retailer will be in touch again as soon as we have this information.
I would like to apologise once again for this inconvenience and thank you for your understanding.
BSH Home Appliances Ltd.