Terms of Trading

Important information around purchasing from Appliance City

Terms of Trading
Appliance City is a trading name of Bunny Appliance Warehouse Ltd. Please note that customers purchasing from our retail showroom should refer to in store terms of trading. We reserve the right to alter the terms of trading from time to time.

Pricing and Payment:
Payments can be made by Visa, MasterCard, or PayPal. You can also pay by BACS Transfer prior to delivery. All goods must be paid in full and payment cleared at least 24 hours prior to dispatch from our warehouse. Due to fluctuations in exchange rates, we do not accept payment made by credit or debit cards from foreign banks.

We do not provide paper invoices. We will email an order summary to you if you have provided us with an email address.

All prices and products quoted are subject to alteration or withdrawal without notice. All prices include VAT and standard UK mainland delivery unless otherwise stated. VAT is charged at the point where a transaction or service is completed. Any variation in the VAT rate will be re-calculated at the tax point.

We hold thousands of items in stock for quick delivery, most of which are available for next day delivery. Our delivery timescale for stock items to most UK postcodes is 1-4 working days and once we have agreed the delivery day we can usually offer you a four-hour timeslot and/or you will be contacted by the driver on the day. Occasionally we have to order items from the manufacturer, which can extend the delivery to 5-7 working days. If there are any unforeseen delays, we will be in touch by phone or e-mail to keep you informed. Feel free to contact our sales team to discuss availability prior to placing your order.

We have our own fleet of vehicles operating throughout the majority of the UK and we work closely with a number of excellent transport companies for deliveries outside of our target areas. In the event of the drivers bringing the goods into your room of choice, we cannot be held responsible for any damage incurred. It is the customer’s responsibility to protect any floor coverings to prevent damage while the products are being situated in the property. Please check the dimensions of the product you plan to purchase to ensure that it fits in the space/unit where you plan to site it.

Please let us know if delivery access is restricted due to things such as:

  • Parking permits
  • Traffic restricted areas
  • Height restrictions
  • Width restricted roads
  • Bus routes
  • Low bridges
  • Steps to property
  • Building work/skips etc.
  • Gravel driveways
  • Upper floor deliveries with no lift

All deliveries will be assessed on site to ensure no risks are taken that could result in damage to the product, property, or personal injury. If the room of choice is above ground floor, the use of a lift may be required to complete the delivery.

Please Note:

  • Delivery is only available to mainland UK.
  • Certain items are large and heavy to lift, and occasionally we may be unable to get them into your property. Issues such as steps, stairways, narrow corridors, radiators, restricted parking, skips etc. may hinder our ability to deliver.
  • It is your responsibility to ensure that we have clear access to your property, and through to your room of choice. Where we cannot gain access, we may be able to offer delivery to the nearest point possible, e.g. your garage or outbuilding.
  • If on arrival there is no one at the property to receive the delivery, failed delivery charges will be incurred. We reserve the right to levy an additional charge for redelivery of your order.
  • We also reserve the right not to re-attempt delivery if delivery fails for whatever reason.
  • We will deliver to an unobstructed room of your choice; but we cannot be held responsible for any damage incurred to your property. It is your responsibility to protect any floor coverings to prevent damage while the products are being situated in the property.
  • Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched unless we have notified you that we do not accept your order or that you have cancelled it in writing.
  • At the point of delivery, we are happy to unpack the items and check them over with you.
  • If you require us to recycle an old product, we ask is that it is disconnected all from water, electrical, gas supplies and out of position before we arrive.
  • Unless otherwise stated the delivery service does not include installation or connection of the product.
  • We endeavour to meet all delivery bookings but cannot be held responsible for situations beyond our control.
  • It is your responsibility to ensure that you have signed for the correct goods and number of items delivered.
  • Delivery is complete once the order has been unloaded at the address for delivery set out in your order and the goods will be at your risk from that time.
  • You own the items on your order once we have received payment in full, including of all applicable delivery charges.
  • We will not accept any liability for failure to deliver, caused by an event outside our control, or because you refused to accept delivery, did not have anyone at the delivery address to accept delivery, or failed to provide adequate delivery instructions or any other instructions that are relevant to the supply or delivery of the goods.
  • Please do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with these guidelines will deem that you have accepted the goods and we may be unable to return or replace them.
  • Any delivery issues will be resolved by our Customer Services team at the point of delivery.
  • We recommend that you organise the fitting of your appliances once they have been delivered and inspected to your satisfaction.

Failed delivery charges may be applied if a delivery fails (without limitation) as a result of any of the following reasons:

  • You cancel the order after the point at which the Goods have been loaded for delivery at our warehouse.
  • You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.
  • You refuse delivery upon arrival of our delivery vehicle.
  • There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.
  • There are parking restrictions or other access problems which you failed to notify us of. By booking your own delivery date at the checkout or with the sales assistant you are agreeing that there are no such access or parking restrictions which we should be aware of.
  • If a connection fails because you did not inform of us of any reason why it may not be successful or because you did not comply with the requirements set out in the installation terms and conditions, we reserve the right not to refund the connection charge.
  • We make a charge for our like for like recycling service to cover collection and transportation, however if you wish to return your appliance to us with no charge then this can be accepted at our premises; Bunny Appliance Warehouse Ltd, Unit 2 Bunny Trading Estate, Bunny, Nottingham NG11 6QJ Monday to Friday 10.00am to 4.00pm
  • Additional services which have been ordered but are then declined upon delivery are non-refundable, as we allocate space/time for these services on our delivery vehicles. This includes ‘Non-Ground Floor Delivery’, ‘Packaging Removal’ and ‘Like for like Recycling’ services.

We offer an installation service on selected product and postcode areas. We won’t be able to connect your new items if:

  • Any electrical/plumbing supplies needed fail the connection team’s testing or are unsuitable.
  • Any water supply needed cannot be isolated or is unsuitable.
  • Any drainage/waste facilities needed are unusable.
  • The installation does not comply with the manufacturer’s guidelines. Please refer to the manufactures installation guidelines if you are unsure.
  • Mechanical adjustments are required to the item(s) to overcome such things as water pressure etc. or if alterations to existing plumbing and electrical supplies are required.
  • The appliance doesn’t properly fit into the space you’ve made available. We will not make alterations to worktops, cabinets etc.

Please note that our connection service is not available at commercial properties that don’t have a secondary domestic meter. Please refer to the link for further details and information https://www.appliancecity.co.uk/installation/

All items are subject to availability. We can only guarantee availability while stocks last. If the goods ordered are unavailable, we will contact you and give you the option of a suitable alternative. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes beyond our control. Any delivery dates specified are approximate and we cannot take responsibility for any losses, costs, damages, charges or expenses caused by any delay. Please allow enough time for your items to be delivered before you organise installation, as we cannot be held responsible for out of pocket expenses resulting from delays in delivery. You should ensure that all manufacturer guidelines are complied with in the siting and use of the goods.

Any visible damage should be reported to our customer service department within a reasonable period. We give a 48-hour window for the damage to be reported to our customer service team. We may request photographic evidence to support your claim.

Faulty Goods
Claims regarding faulty goods will be subject to the terms and conditions of the manufacturer’s warranty but this does not affect your statutory rights. If your product appears not to be functioning correctly, please first check the manufacturer’s instruction book and follow the fault finding guide. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call.

When installing a gas appliance, a qualified Gas Safe engineer is required, all appliances will need to be installed by a qualified tradesperson, who will have the proper certification.

If a fault is discovered after 30 days but within the guarantee period of your product, you should contact the product manufacturer, who will assist with your issue. Please refer to https://www.appliancecity.co.uk/customer-care/

Cancellations and Returns
You are entitled to cancel your contract if you so wish, providing you exercise your right no longer than 14 days after the day on which you receive the goods and if the product is unused and in its original packaging . Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Any business-to-business transaction is excluded from the cancellation and returns terms.

Please do not return any products to us until you have discussed your return with a customer service representative and your return has been confirmed. You may wish to return your items via your own means, at your own cost. Alternatively, we can collect from you, however we will charge you the actual shipping cost as follows:

  • Small appliances and undercounter appliances up to 60cm wide £65
  • Cooker hoods & standard hobs £65
  • Televisions & Entertainment £65
  • Televisions above 70″ £90
  • Cooker hoods above 110cm wide £90
  • Standard Fridge freezers £90
  • Air Venting Hobs £90
  • Range cookers above 70cm width £150
  • American & French style fridge freezers £150


You have a duty of care while the products are in your possession, and we reserve the right to charge you for any damage that may have occurred during this period. An additional collection surcharge of £75 will apply in certain geographical areas.

Collection of the goods will only take place from the delivery address to which they were delivered.

Alternatively, you can return the items at your own cost within 14 days of such cancellation. Please contact our Customer Services Department prior to returning an item to us. We will make the refund no later than 14 days after the appliance is returned to us.

If you cancel an order after the goods have been despatched, you will be charged the actual cost of distribution and/or the cost of return from the carrier. The cost will be deducted from any refund that is due to you.

You can return your item within 14 days if the product is unused and in its original packaging. If you have unwrapped the product yourself and you no longer have the original packaging, you may be eligible for a partial refund up to 50% of the price paid upon inspection. If the product has been used, you will not be eligible for a refund.

An administration charge of £25 Re-delivery (standard) or £75 Re-delivery (Americans/range cookers) will be levied should you wish to change the delivery date once you have received confirmation.

Please note;

  • Pricing of any multi buy package may be subject to alteration should one or more items be returned within your statutory 14-day return period.
  • We recommend that goods are returned by a recorded method of delivery, as proof of return may be required. They should also be insured in case the goods are damaged during return transit.
  • We may request photographic evidence of the appliance prior to collection.
  • Upon receipt of the returned appliance(s) these will be inspected to ensure they are in perfect condition and are include all relevant accessories, manuals, components, any free gifts etc…
  • We reserve the right to claim for any damage to the appliance(s) that may have occurred whilst the goods have been in your possession. This does not affect your statutory rights.
  • On conclusion your order will be processed for reimbursement of monies paid less any applicable collection charges & or charges in respect of missing accessories, manuals, components, and gifts.

We will acknowledge your order and confirm availability by e-mail as soon as possible. Acceptance of your order and the completion of the contract between you and us will take place when the goods are despatched, unless we have notified you that we do not accept your order or that you have cancelled it.

Whilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy, image discrepancies or product dimensions. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged we will immediately issue a credit to your account equal to the value of the original payment taken. Whilst every effort has been made to ensure that product specifications are correct on our website, due to continual product development through research & design, specifications may change without notice.

Prices and availability are subject to change without notice.

All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules with our customers and with our suppliers, however we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. We cannot accept liability for any consequential loss of profit or indirect losses.

We are aware of the concerns customers have about entering their card details when carrying out a transaction. We have therefore implemented the following measures to ensure that paying via our website is as safe as possible:

  • All your credit card and personal information is encrypted and held on a secure SSL (Secure Socket Layer) server. This protects data during transit, in particular the credit card information, from being intercepted and misused by hackers.
  • We use 128-bit encryption (this technology scrambles the data relating to your account to ensure that your information cannot be read by anyone else) and constantly update our technologies in line with new security measures.
  • Any information transmitted to us is encrypted (scrambled) whilst it is sent over the Internet. When it reaches us, we then encrypt the content so that only authorised personnel can access it. This makes it very difficult for this data to be intercepted.
  • We ask you to enter the CV2 security number from the back of your credit or debit card, which helps to reduce the risk of Internet fraud being carried out.
  • You should ensure that the technology you are using is also secure.

The products sold on our website have been designed to comply with all relevant UK legislation, however we cannot guarantee that they comply with any legal requirement outside of the UK. All products are covered by a minimum of 12 months Manufacturer’s warranty for use in Mainland UK, however the warranty may not apply if installed on an island outside of the Mainland. Certain manufacturers offer varying parts & labour warranties subject to the customer registering their purchase with the manufacturer. Claims for promotional warranties must be registered within the set time according to the Manufacturers Terms & Conditions. Full details are available on the product features page and via the manufacturer’s website. All products must be installed and used in accordance with the manufacturer’s instructions.
Customers who purchase an extended warranty from us will receive a warranty certificate by post approximately eight to ten weeks after delivery with a separate set of terms and conditions attached. Items sold on our website are intended for normal domestic and consumer use and not commercial use, unless specifically stated within the product description.

Resolution Procedure
We’re here to help if something goes wrong. Please refer the Customer Care section of our website for further details. https://www.appliancecity.co.uk/customer-care/

If you have any concerns, you can contact us by any of the following methods;

By email [email protected]

By telephone 0115 9651937 option 2 https://www.appliancecity.co.uk/contact-us/

By letter; Resolution team, Appliance City, Unit 2 Bunny Trading Estate, Gotham Lane, Bunny Nottingham NG11 6QJ

We aim to respond with 48 hours for email concerns and 7 working days for postal concerns.

Reproduction of all or any substantial part of the material in any form is prohibited except that individual users may print or save portions of the material for their own personal use.

The above paragraph does not permit you to incorporate the material or any substantial part of it in any other work or publication, whether in hard copy or electronic or any other form. In particular (but without limitation) no substantial part of the material may be distributed or copied for any commercial purpose.

No substantial part of the web site may be reproduced on, transmitted to, or stored in any other web site or other electronic retrieval system.

This website is administered by Bunny Appliance Warehouse Ltd, Unit 2 Bunny Trading Estate, Bunny, Nottingham NG11 6QJ – Company registration number 3027841 & VAT registration number 646 6246 20. 

Protect your purchase up to £5,000 if problems arise in connection with your purchase. As a registered PriceRunner member, your purchases always include the Buyer Protection with us. This service is free and applies to all registered PriceRunner members.

If you are not a PriceRunner member and have visited us through their service, you can still get your purchase covered by the Buyer Protection. All you have to do is register on their website within one hour of making a purchase. It only takes a moment! 

Become a PriceRunner member for free.

For the Buyer Protection to apply, the order must be addressed to you personally. You are entitled to compensation if things go wrong; for example, the product is defective, an individual product is missing on delivery, the product is faulty or the goods are not delivered.

You will only be refunded for direct financial damage that you have suffered, purchase costs and shipping costs. The Buyer Protection does not compensate you for other direct or indirect costs, depreciation or loss of revenue.

On PriceRunner, you can find a list of non-covered categories as well as the complete terms that apply.

Leave a Reply

Your email address will not be published. Required fields are marked *