Customer Care

We’re here to help if something goes wrong

Our Customer Care Team

Although we try to get it right 100% of the time, occasionally things go wrong, however we have a dedicated Customer Care team on hand Monday to Saturday to give you the best possible service in the event of a problem. Whether it’s an issue with delivery, a damaged item or a faulty product we are here to help. We see Customer Care as a very important element of your buying experience because although we try our best to make sure everything goes smoothly, we also want you to know that we’re here to help on the odd occasion that it doesn’t. We also want to make sure that Appliance City is your first port of call next time you need an appliance, and that you’re happy to recommend us to friends & family.

Returns Policy

You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods. Your right to return products does not apply to goods made to your specification that have been clearly personalised such as a door change. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. Any business-to-business transaction is excluded from the cancellation and returns terms.

A collection/distribution fee for the cost of returning the goods will apply. The fee will vary based on the size of the appliance. Collection of the goods will only take place from the delivery address to which they were delivered.

Alternatively, you can return the items at your own cost within 14 days of such cancellation. Please contact our Customer Services Department prior to returning an item to us. We will make the refund no later than 14 days after the appliance is returned to us. If the appliance has been installed and/or used or can no longer be sold as new, an appropriate reduction in the refund will be applicable. For our full returns policy please visit our Terms of Trading page.

You can download our returns form below. Please fill in all mandatory fields and email to [email protected] within 14 days.

Appliance Faults

From time to time faults can develop – in the event that your appliance does develop a fault within the warranty period we can arrange for an engineer to visit your property to repair the item free of charge within your manufacturer’s warranty guidelines. However, most manufacturers will charge a callout fee where no fault is found or where the product has not been used in accordance with the manufacturer’s instructions.

Delivery Issues

In the unlikely event of there being a problem with one of your appliances either on, or after delivery, you can rest assured that we have a dedicated customer service team working Monday to Saturday to look after your every need. We understand that it’s not always possible to check your appliance at the time of delivery, however we ask that you inspect it within two days of delivery to ensure that any issues can be resolved quickly.

Manufacturer contact details

If you have a mechanical fault with your appliance which is covered by the Manufacturer’s warranty you can either give our Customer care team a call or contact the Manufacturer directly and they will arrange a service visit. Please see below a list of manufacturers along with their contact information, many of which allow you to book a visit on their website. Alternatively feel free to drop an e-mail to our Customer Care team at [email protected] and we’ll be happy to book it on your behalf.


03445 611 611


0800 111 6477


0113 201 2240


0344 815 3746


01244 987 366


0192 363 5200


0344 892 8979


0117 938 1900 option: 2


01949 862 012


03330 436 695


01252 351 111


0845 548 3130


0800 088 6605


0161 436 6280


0333 003 8122


0344 692 3609


0344 822 4224


0845 548 3130


0800 389 3715


0080 0381 04026


0176 760 2221


0208 616 5145


0330 1606 600


0344 892 8979


0207 923 3355


0800 804 6261


0330 726 7864


0333 577 7232


0344 892 8979


0344 557 9907


0344 815 3740


0344 815 8989


0344 561 2612

Leave a Reply

Your email address will not be published. Required fields are marked *