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Delivery

Whilst we are still delivering appliances six days a week, we are following social distancing measures and monitoring government advice on a daily basis. If you are currently shielding or would like anymore information regarding our delivery please call us on 0115 965 1937

We have a 4.8 Trustpilot rating

Our customers leave us fantastic feedback about our unbeatable service. Take a look at our Trustpilot reviews and see for yourself. We are miles apart from the service our competitors offer!

Free delivery to most UK postcodes

We offer FREE standard delivery to the majority of the UK unlike many other retailers. Unfortunately due to carrier fees, Scotland postcodes will be subject to a small surcharge of £30.

Alternative floor option available

Speak to our Sales Team if you need your items delivering up or down stairs, we can offer this service for a small fee. Our drivers will assess the delivery from a safety aspect at the point of delivery. This option is also available at checkout.

Packaging removal for recycling

To save yourself time and effort, you can select our packaging removal service for just £5, we’ll take away all of the packaging that comes with your appliances and recycle it on your behalf.

How will I know when my appliance will arrive?

Delivery timescale for stock items to most UK postcodes is 1-4 working days. Where an item is in stock you can check delivery availability on the product page or in the basket. We will contact you the day before delivery with a four hour time slot and on the day of delivery we will give you a one hour pre call to let you know we’re on the way.

Due to us having over 5000 products on our website we occasionally have to order an item from the manufacturer, this can extend the delivery time slightly but we will keep you informed if that’s the case. Feel free to call or e-mail our sales team to discuss availability and delivery dates prior to placing your order.

Who will be delivering?

We have our own fleet of vehicles delivering appliances on a daily basis to most areas of the UK but for postcodes outside of our target area we have a selection of excellent transport companies with whom we have been working with for many years.

I don’t need my goods yet…

Not a problem, we understand you maybe in the middle of a move, renovation or new build so give us a call and we can secure your order with a small deposit. We can hold onto the appliances at our warehouse until you are ready and once everything is in place, drop us a line, pay the balance and we’ll arrange your delivery.

How much is delivery?

Our free delivery service is based on a one man drop off service. Where possible your goods will be placed in the room of your choice at ground floor level subject to clear access and no steps. If you have steps or stairs that’s not a problem, however there is a charge for this service and we can only do a maximum of 13 steps in a single flight.

For larger appliances such as American fridge freezers we may need to remove the doors from the appliance to get it in to the property, this is a chargeable service which you can choose at checkout. If however you have bi-fold or sliding doors with no steps you shouldn’t need to select this service.

Unfortunately due to carrier costs all Scottish postcodes be subject to a nominal surcharge which will be calculated at checkout depending on the delivery postcode.

Can you recycle my old appliance?

Yes, we can take away your old like for like appliance and recycle it responsibly on your behalf for just £25. All we ask is that it’s disconnected, clean and as close to the property entrance as possible when we arrive.

Alternatively we also offer a free in store take back of your old electrical appliance on a like for like basis, so if it’s more convenient you can bring it to our premises  within 28 days of delivery and we’ll recycle it for you at no cost.

Click here for our dedicated recycling page

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