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Delivery

With a 4.9 TrustScore on Trustpilot, our delivery service is unbeatable!

We have a 4.9 Trustpilot rating

Our customers leave us fantastic feedback about our unbeatable service. Take a look at our Trustpilot reviews and see for yourself. We are miles apart from the service our competitors offer!

Free delivery to most UK postcodes

We offer FREE standard delivery to the majority of the UK unlike many other retailers. Unfortunately due to carrier fees, Scotland postcodes will be subject to a small surcharge of £30.

Alternative floor option available

Speak to our Sales Team if you need your items delivering up or down stairs, we can offer this service for a small fee. Our drivers will assess the delivery from a safety aspect at the point of delivery.

Packaging removal for recycling

To save yourself time and effort, you can select our packaging removal service for just £5, we’ll take away all of the packaging that comes with your appliances and recycle it on your behalf.

How will I know when my appliance will arrive?

Delivery timescale for stock items to most UK postcodes is 1-4 working days. Where an item is in stock you can check delivery availability on the product page or in the basket. We will contact you the day before delivery with a four hour time slot and on the day of delivery we will give you a one hour pre call to let you know we’re on the way.

Due to us having over 5000 products on our website we occasionally have to order an item from the manufacturer, this can extend the delivery time slightly but we will keep you informed if that’s the case. Feel free to call or e-mail our sales team to discuss availability and delivery dates prior to placing your order.

Who will be delivering?

We have our own fleet of vehicles delivering appliances on a daily basis to most areas of the UK but for postcodes outside of our target area we have a selection of excellent transport companies with whom we have been working with for many years.

I don’t need my goods yet…

Not a problem, we understand you maybe in the middle of a move, renovation or new build so give us a call and we can secure your order with a small deposit. We can hold onto the appliances at our warehouse until you are ready and once everything is in place, drop us a line, pay the balance and we’ll arrange your delivery.

How much is delivery?

Our free delivery service is based on a one man drop off service. Where possible your goods will be placed behind the threshold door at ground floor level subject to clear access and no steps. We are also operating a chargeable two man delivery service to selected areas, which may be particularly useful for larger appliances such as Range Cookers and American Style Refrigeration. With this service our delivery team will place your goods into a room of your choice and take away all of the packaging.

Please speak to our Sales team if you require this service and they will clarify costs, details and timescales. Please be aware that we are not offering this service at checkout and it may take slightly longer to receive your goods.

Unfortunately we are not able to offer the two man option in Scotland, and all postcodes in this area will be subject to a small surcharge of £30.

Can I recycle my old appliance?

We can take away your old appliance and recycle it responsibly on your behalf for just £20. All we ask is that it’s disconnected, clean and at the property entrance when we arrive. If you opt for our chargeable two man delivery service over the phone with our Sales Team, we’ll remove the old appliance from your room of choice.

Alternatively we also offer a free in store take back of your old electrical appliance on a like for like basis, so if it’s more convenient you can bring it to our premises  within 28 days of delivery and we’ll recycle it for you.

Click here for our dedicated recycling page

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