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Delivery

Stock is scarce at the moment and demand is unprecedented so we recommend that you take delivery of your goods as soon as possible to ensure that you don’t lose out. Unfortunately due to the current situation with availability and warehouse space the maximum length of time we can reserve the stock for is four weeks.

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Free delivery to most UK postcodes

We offer FREE standard delivery to the majority of the UK unlike many other retailers. Unfortunately due to carrier fees, Scotland postcodes will be subject to a small surcharge of £30.

Alternative floor option available

If you need your items delivering to an alternative floor that’s no problem, simply select the option in the basket or talk to our friendly Sales Team. This option carries a small charge and it’s restricted to a maximum of thirteen steps.

Packaging removal for recycling

To save yourself time and effort, you can select our packaging removal service for just £5, we’ll take away all of the packaging that comes with your appliances and recycle it on your behalf.

How will I know when my appliance will arrive?

Delivery timescales for stock items to most UK postcodes is 3-5 working days, however certain more remote areas could be longer. Where an item is in stock you can choose your delivery date at checkout. We will contact you the day before delivery with a four hour time slot and on the day of delivery we will give you a one hour pre call to let you know we’re on the way.

Due to the current situation we are experiencing unprecedented delays from most Manufacturers and in most cases they are unable to confirm delivery dates. Items which are marked ‘Awaiting Stock’ are not in stock in our warehouse and it’s unlikely that we can tell you when stock will arrive. For this reason we would suggest that you look for items which marked ‘In Stock’ as they are available for immediate delivery.

Who will be delivering?

We have our own fleet of vehicles delivering appliances on a daily basis to most areas of the UK but for postcodes outside of our target area we have a selection of excellent transport companies with whom we have been working with for many years.

I don’t need my goods yet…

We understand you may be in the middle of a move, renovation or new build so give us a call and we can secure your order with a small deposit, this will guarantee the prices at the point of order and protect you against any price increases. Unfortunately due to the current situation with availability and warehouse space the maximum length of time we can reserve the stock for is four weeks.

How much is delivery?

Unless otherwise stated in the basket, standard delivery to most postcodes is free of charge. Our driver will call you up to one hour prior to delivery, then upon arrival will place the items into the room of your choice. If you order an American fridge freezer or a range cooker we charge £30 delivery on these items. This ‘large item’ delivery charge covers the extra time that it takes to complete the delivery, as these products generally need completely unpacking and sometimes dismantling to get them through to your room of choice. If however we can deliver into a garage or through double doors without unpacking we will do this free of charge.

Unfortunately due to carrier costs all Scottish postcodes be subject to a nominal surcharge which will be calculated at checkout depending on the delivery postcode.

Can you recycle my old appliance?

If you have selected our recycling service, all we ask is that the old machine is disconnected from all supplies prior to our arrival, and that its cleaned down and ready for collection at the delivery point. If for some reason the item is not available for collection when we get there don’t worry, just give us a call and we’ll happily refund your recycling fee.

Alternatively we also offer a free in store take back of your old electrical appliance on a like for like basis, so if it’s more convenient you can bring it to our premises  within 28 days of delivery and we’ll recycle it for you at no cost.

Click here for our dedicated recycling page

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