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Customer Feedback

You are key to everything we do!

As one of the largest kitchen appliance suppliers in the UK we understand the importance of customer service. We always try to ensure that our valued customers have the best possible shopping experience from the first time you land on our website to the moment the delivery driver leaves your property. For this reason we ask our customers to let us know how well we performed in each area of the process to ensure that we maintain our high standards in the future.

Whether you choose to purchase online through our secure website or on the telephone with a member of our expert sales team we would like to hear your feedback. If you wish to share any aspect of your experience with us please feel free to send an e-mail to feedback@appliancecity.co.uk and we will respond to you within one working day.

Mr Ursell – Leeds

After researching prices and feedback on various companies I decided to order my Samsung American Style Fridge Freezer from Appliance City as the customer reviews were good and the price was as low as anyone else I could find and trust on the net. I called on Monday to check they had stock and was informed they had one by a very helpful Sales Assistant so I decided to place the order there and then rather than online and was given a delivery date of the following Friday and instructed that I would receive a phone call on the Thursday to confirm a delivery time. We had the phone call and the Fridge Freezer arrived as planned on the Friday delivered by a very polite and helpful chap. I can't fault the service from my first experience of this company, Thanks

Mr Wallen – Penzance

I received my Liebherr freezer yesterday and it is now up and running. The delivery was faultless with a 4 hour window offered on the day of delivery followed up with a half hour window. The delivery team were fantastic and most helpful - I didn't even have to ask them to site the freezer, I just stood by and they took charge. A most satisfactory end to a hunt for a freezer for a special place and I was delighted to find it at Appliance City and at a £70 saving locally! Keep it up. Many thanks for a great deal.

Mrs Wall - Dudley

I would just like to say how very pleased I am with Appliance City. This is the first time I have used this company and would like to say it will not be the last. If anyone has any doubt about buying from Appliance City don’t, the amount of money I saved was fantastic, I bought a Samsung fridge for £539 was £699 in Currys/Comet saving £160. Communication was great, delivery was on time and the delivery driver was first class, helpful and polite.

Mr Dunn – Chard

We have just had a Bosch dishwasher from you delivered on time, was phoned an hour before delivery no problems very pleased and it was the best price many thanks.

Mr Peace – Chessington

Just had the last of my appliances delivered, and I can say that your service was excellent from the sales rep to the delivery. Your distributor even held the goods whilst our extension was being built (for a couple of months) and delivered at a mutually convenient time.

There was a bit of damage to our dishwasher, which was resolved with one phone call.

I have already recommended you to a friend. Thanks once again.

Mrs Harrington – Oxon

Wanted to say what a great service Appliance City provide, and how pleased I am with my new purchase and the price I bought it for, I will definitely buy from Appliance City again and recommend to my friends. Thank you.

Mrs Lucas – High Wycombe

I just wish to say - THANK YOU!!! After I was mucked around by another retailer I ended up with cancelling my order and coming to you. It was so refreshing to be able to order something for express delivery, speak to customer services who seemed able and willing to help. I will be recommending you to all my friends and family for the great customer service and delivery service - ordered just before 12 on the Wednesday and I had my appliance delivered by 10 am on the Thursday. Again, thank you very much.

Mr Harris – Ipswich

We have recently taken delivery of a fridge freezer on the above invoice number. This was sent as a replacement for a faulty unit previously delivered which was exceptionally noisy. I just wanted to put on record my thanks for such excellent help throughout my purchase with you. It is always nerve wracking buying from a website you haven’t previously used - particularly when they're the cheapest. However, the service has been top class from the original purchase to delivery, not querying the fault with the unit when I rang with a problem, to getting a replacement on its way - all was dealt with in a speedy professional manner so rarely experienced anymore. I will ensure all my friends are aware of how good you are, and will make sure I return to you for my future purchases.

Mr Green – Manchester

Would highly recommend Appliance City, ordered our Fisher & Paykel designer fridge freezer and saved £200. The delivery driver deserves special mention because he had to go out of his way to get the appliance into our house.

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