Delivery
Direct From Us To You!
We want your experience with us to be as smooth as possible, from ordering through to delivery. We’re proud of our delivery service and offer several different options to make this process even easier. From packaging removal and recycling your old appliance through to alternative floor and large item delivery services, we’re here to help!
Delivery Information
Delivery Timeframes
Our deliveries run from 7am through to 9pm Monday to Saturday. We use external carriers alongside our fleet of Appliance City vans. We aim to contact you via email or text the working evening prior to delivery with a 3-4 hour timeslot. On the day of delivery our drivers will usually contact you 15-30 minutes prior to arrival. Some external carriers will email you on the day of delivery with tracking information.
Large Item Delivery Service
For large items like American style fridge freezers, we offer a large item delivery service for a small fee. Due to the size and/or weight of this item, we recommend this service to ensure we can deliver into your room of choice safely and efficiently. It is important to check the dimensions of your product prior to delivery to ensure it will fit through your doorways. If you are happy for us to place this item into a garage or leave it at your doorstep, feel free to ignore this option.
Alternate Floor Delivery
Our standard delivery service includes delivering up to a maximum of three steps into your property. If you have more than three steps, we do offer an alternative floor delivery service. This service includes delivery up to a maximum of 20 steps and costs £75. Each alternative floor delivery is assessed for health and safety risks. Please note we are unable to deliver up or down spiral staircases or staircases with a glass banister.
Additional Delivery Options
Packaging Removal
New products, especially large appliances, are supplied in a lot of packaging! We offer an optional packaging removal service for just £5 per product. If you select this option at the checkout, we will remove any cardboard, polystyrene and strapping that your appliance is supplied with. Saving you filling up your recycling bin or visiting the tip! All packaging is recycled responsibly at our Nottingham Head Office.
Recycling Service
We offer a like for like recycling service which is £25 per standard product, and £40 for an American style fridge freezer. This means we can collect your old product when we deliver the new one, recycling it responsibly on your behalf. Appliances need to be disconnected, clean and out of situ ready for collection. Find out more about on our dedicated recycling page.
Installation Service
Installation is available on selected products. Depending on the type of product, we have our own installation team who can fit freestanding appliances. You can find out more information about these services on our dedicated installation page.
Read Our Recent Delivery Reviews
Delivery FAQ's
Got any delivery related questions? We’ve answered the most frequently asked questions below. If there’s anything we haven’t covered, please email us: delivery@appliancecity.co.uk or call our Delivery department on 0115 965 1937 and select option 3.
Our deliveries take place between 6am-9pm Monday to Saturday. You can select a delivery date when you order online or over the phone. We’ll notify you with a timeslot before the delivery date and you’ll also be contacted up to an hour before the driver arrives on the day.
Standard delivery is free to the majority of UK postcodes. We do outsource some deliveries to an external carrier for selected areas and this can incur a delivery charge. Please input your postcode at the checkout to see whether this affects your delivery.
Yes we can deliver your new appliance to a business address. Our deliveries run from 6am-9pm so it is important to notify us as soon as possible if we need to accommodate specific business open hours.
Delivery timescales depend on the product itself, any services you’ve booked and whether we have it in stock. We can usually delivery between 2 to 5 working days from purchase. You can choose your preferred delivery date during checkout or by phone, however this is not a guaranteed delivery date. We will contact you the day before delivery with a 4-hour delivery slot and your driver will call you on the day when they are about 30 minutes away.
Yes, absolutely. We can deliver built in or integrated appliances without installation. If you plan to fit the appliances yourself or hire someone else, you can book delivery only at checkout or by phone.
Yes, however we cannot guarantee it. We can offer next day delivery if your chosen items are in stock and we have space on the local delivery van for your appliances – size and weight are both taken into consideration. We recommend calling the team on 0115 965 1937 before midday to confirm if next day delivery is available. Next day delivery will also depend on any installation or recycling services you require.
This can vary depending on the appliance and the manufacturer. If you’re in a hurry for your appliance, the best thing to do is call our team on 0115 965 1937 and enquire about the expected delivery date. If you’re not in a rush for the appliance, a member of the team will be in contact as soon as the appliance is back in stock and can book delivery.
No, our deliveries are not kerbside. Standard delivery normally includes bringing the appliance into your home and placing it in a room of your choice. If access is difficult, the delivery team may leave it at the nearest safe and accessible point. Room of your choice is dependant on the floor booked during delivery.
Yes, we can usually deliver upstairs to a room of your choice when you book the alternate floor delivery service. Standard delivery includes ground floor room of choice delivery. Alternate floor delivery is limited to a maximum of 20 steps, but you must inform us in advance of any stairs, narrow hallways, parking restrictions, or any access issues.
Yes, you can cancel your order before it has been delivered. However, if your order has been processed for delivery or is currently out for delivery, the delivery charge will be deducted from your refund.
If your appliance arrives damaged or develops a fault, you must report it within two days. If the appliance does not work, it is recommended to check the fault finding guide in the instruction manual first. If the issue continues, you will need to contact the manufacturer directly while the appliance is under warranty.