Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date on everything we are doing as a business during these unprecedented times. Our priority is the health and safety of all of our customers and staff and we have undertaken new measures based upon current government guidelines. We will monitor the situation daily and update you as often as possible.
Our driver will call you up to one hour prior to delivery, then upon arrival will place the items into the room of your choice. If you have steps to the property or the items will not fit through your doorway, our only option would be to deliver into a garage or outhouse. For larger appliances such as American fridge freezers, which can be difficult to manoeuvre you may wish to select the optional ‘doors off’ service in the basket. If you opt for this chargeable service our driver will remove the doors from the appliance, take the cabinet into the room of your choice and re-attach the doors once inside.
Employees and our customers’ health & safety is a top priority, which is why our delivery teams are provided with PPE including face masks, gloves and hand sanitiser. Our driver may ask you to wait in another room while delivery is carried out, then once the goods are at the delivery point they should be checked to ensure you happy with the items. Rather than asking for a signature, our driver will photograph the items in situ as proof of delivery.
If you have selected our recycling service, all we ask is that the old machine is disconnected from all supplies prior to our arrival, and that its cleaned down and ready for collection at the delivery point. If for some reason the item is not available for collection when we get there don’t worry, just give us a call and we’ll happily refund your recycling fee.
Click and Collect:
Although our showroom is temporarily closed we are still offering a click & collect service. Simply order online or over the telephone and a member of our team will be in touch to discuss a suitable time for collection of your items from our warehouse in Nottingham. If your order is placed after 5pm, our team will contact you the next working day to arrange collection. Upon arrival at our premises please call us to let us know you’re here and we’ll arrange for your goods to be brought to your vehicle.
Our showroom is currently closed following some major refurbishments, and we are now struggling to get display stock from the Manufacturers due to major shortages. We’re not sure when we’ll be re-opening at this point but we’ll update the website as soon as we’re in a position to do so.
The website is running as normal and where items show ‘in stock’ you can choose your delivery date at the point of checkout, along with recycling services etc. For items which show as ‘available to order’ please be aware that we are currently experiencing major delays from all manufacturers and in most cases we are unable to confirm any delivery dates with them.
On the Phone:
Our phone lines are open as usual but during this busy time we would appreciate your patience if it takes a little longer than usual to get through. We are working hard to get back to every customer and will do everything they can to help with your queries. If you send us a multibuy enquiry through the website we’ll come back to you as soon as we possibly can.
During this busy period, there may be a delay in providing service cover in the event of a breakdown or fault occurring with an appliance. Many issues may be resolved by referring to the trouble-shooting guide within the instruction manual supplied with the appliance. If you do not have this to hand, you should be able to download a copy from the manufacturer’s website. You will also be able to access product information, help guides and in some cases, book an engineer visit.
A full list of contact telephone numbers and website addresses can be found under the Customer Care section of our website.