COVID-19 Information

Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date on everything we are doing as a business during these unprecedented times. Our priority is the health and safety of all of our customers and staff and we have undertaken new measures based upon current government guidelines. We will monitor the situation daily and update you as often as possible.

Delivery Service

All deliveries will be placed behind the threshold door at ground floor level. (ground floor, no steps, clear access) Our driver will call you, up to one hour prior to arrival to check if you are self-isolating. On arrival, our driver will ensure they keep a two metre distance from your door and will ask you to wait in another room whilst they deliver your product.

If you or any of your household are self-isolating then the goods will be delivered to the doorstep or to an outhouse or garage to avoid our delivery drivers entering your home. We would politely ask you to keep at a two metre distance from our drivers during the delivery. This is to protect you as well as our drivers and to ensure that we can carry on providing our delivery services for as long as possible. Employees and our customers’ health and safety is a top priority, so there may be an occasion where a driver does not feel comfortable entering your home. A provision would need to be made to leave the product in a secure place with your agreement.

Recycling

During this period, all recycled items will need to be behind the threshold door at ground floor level (ground floor, no steps, clear access) or outside the property and ready for collection at the point of delivery. We apologise for any inconvenience this may cause but we must do everything we can to protect our staff. If for some reason the item is not available for collection when we arrive don’t worry, just give us a call and we’ll refund your recycling fee.

Online

The website is up and running and where items show ‘in stock’ you can choose your delivery date at the point of checkout, along with recycling services etc. For items which are ‘available to order’ we will be in touch within 3-5 working days regarding delivery dates. If you prefer to speak to us before placing your order, feel free to call our Sales team for information. Please take extra care to leave us as much delivery information as possible when placing your order. If you are self-isolating, please make our deliveries department aware so we can take the necessary precautions prior to and during your delivery.

On the Phone

Our phone lines are open as usual and our sales team are still on hand to provide you with the very best deals on your appliances. Call us on 0115 965 1937 for advice and multi buy package deals to help you to save you money on those essential appliance purchases. During this time, we would appreciate your patience if it takes a little longer than usual to get through to our sales team. They are working hard to get back to every customer and will do everything they can to help with your queries.

Customer Care

During this period, we have a reduced number of staff available to deal with your enquiry. Regrettably, this may lead to a delay in providing service cover in the event of a breakdown or fault occurring with an appliance. Many issues may be resolved by referring to the trouble-shooting guide within the instruction manual supplied with the appliance. If you do not have this to hand, you should be able to download a copy from the manufacturer’s website. You will also be able to access product information, help guides and in some cases, book an engineer visit.

A full list of contact telephone numbers and website addresses can be found under the Customer Care section of our website.

Our Showroom

As of Friday 20th March, our showroom in Bunny has closed to the public until further notice.

Click and Collect

Once we have received your order, one of our team will contact you on the telephone number you provide to discuss the collection of your items from our warehouse in Nottingham. If your order is placed after 5.00pm, our team will contact you the next working day to arrange collection.