COVID-19 Information

Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date on everything we are doing as a business during these unprecedented times. Our priority is the health and safety of all of our customers and staff and we have undertaken new measures based on the government guidelines. We will monitor the situation daily and update you as often as possible.

Delivery Service

We are still providing a delivery service for our customers. However, we are making changes to the way in which we deliver your goods. Instead of asking you to sign for your delivery as we normally would, we are taking photographs of the appliance to show its condition upon arrival and where it has been left. Goods will be delivered to the doorstep or to an outhouse or garage to avoid our delivery drivers entering your home. We would politely ask you to keep at a 2m distance from our drivers during the delivery. This is to protect you as well as our drivers, to ensure we can carry on providing our delivery services for as long as possible.

Recycling

During this period we regret that we are unable to collect old appliances for recycling.

Online

The website is up and running however we have made some changes to ensure we are only advertising products that are available and in stock. We have made this decision during these uncertain times to avoid disappointment and to save lengthy and estimated timescales. You are still able to shop our promotions and great deals online. If you would like to request a multi buy quote you can do so here. Please take extra care to leave us as much delivery information as possible when placing your order. If you are self-isolating, please make our deliveries department aware so we can take the necessary precautions prior to and during your delivery.

On the Phone

Our phone lines are open as usual and our sales team are still on hand to provide you with the very best deals on your appliances. Call us on 0115 965 1937 for advice and multi buy package deals to help you to save you money on those essential appliance purchases. During this time, we would appreciate your patience if it takes a little longer than usual to get through to our sales team. They are working hard to get back to every customer and will do everything they can to help with your queries.

Customer Care

During this period, we may have a reduced number of staff available to deal with your enquiry. Regrettably, this may lead to a delay in providing service cover in the event of a breakdown or fault occurring with an appliance. Many issues may be resolved by referring to the trouble-shooting guide within the instruction manual supplied with the appliance. If you do not have this to hand, you should be able to download a copy from the manufacturer’s website. You will also be able to access product information, help guides and in some cases, book an engineer visit.

A full list of contact telephone numbers and website addresses can be found under the Customer Care section of our website.

Our Showroom

As of Friday 20th March, our showroom in Bunny has closed to the public until further notice.

Click and Collect

The click and collect service has been suspended until further notice.