Due to the ongoing and ever changing situation with COVID-19, we want to keep you up to date on everything we are doing as a business during these unprecedented times. Our priority is the health and safety of all of our customers and staff and we have undertaken new measures based upon current government guidelines. We will monitor the situation daily and update you as often as possible.
Our showroom is currently closed while we carry out some major refurbishments. We would have loved to have done this earlier but it had to be put on hold due to limited building materials and social distancing measures. We are pleased to announce that these works have now begun and we are hoping to reopen to the public mid to late August. We can’t wait to unveil our revamped showroom to you as soon as it is safe to do so.
Click and Collect:
Although our showroom is temporarily closed we are still offering a click & collect service. Simply order online or over the telephone and a member of our team will be in touch to discuss a suitable time for collection of your items from our warehouse in Nottingham. If your order is placed after 5pm, our team will contact you the next working day to arrange collection. Upon arrival at our premises please call us to let us know you’re here and we’ll arrange for your goods to be brought to your vehicle.
Our free delivery service is based on a one man drop off service. Where possible your goods will be placed in the room of your choice at ground floor level subject to clear access and no steps. If you have steps or stairs that’s not a problem, however there is a charge for this service and we can only do a maximum of 13 steps in a single flight. Our driver will call you, up to one hour prior to delivery, then upon arrival will ensure they keep a two metre distance from your door and may ask you to wait in another room whilst they deliver your products. In the event of your items not fitting through your doorway, our only option would be to deliver into a garage or outhouse.
For larger appliances such as American fridge freezers we may need to remove the doors from the appliance to get it in to the property, this is a chargeable service which you can choose at checkout. If however you have bi-fold or sliding doors with no steps you shouldn’t need to select this service.
Employees and our customers’ health and safety is a top priority, which is why we are providing our delivery teams with PPE including face masks, gloves and hand sanitiser. There may be an occasion where a driver does not feel comfortable entering your home, in this case, provision would need to be made to leave the product in a secure place with your agreement.
We are still able to recycle your old appliance, all we ask is that it’s disconnected and by the door ready to be taken away when we arrive. If for some reason the item is not available for collection when we get there don’t worry, just give us a call and we’ll refund your recycling fee.
The website is up and running and where items show ‘in stock’ you can choose your delivery date at the point of checkout, along with recycling services etc. For items which are ‘available to order’ we will be in touch within 3-5 working days regarding delivery dates. If you prefer to speak to us before placing your order, feel free to call our Sales team for information. Please take extra care to leave us as much delivery information as possible when placing your order. If you are self-isolating, please make our deliveries department aware so we can take the necessary precautions prior to and during your delivery.
On the Phone:
Our phone lines are open as usual and our sales team are still on hand to provide you with the very best deals on your appliances. Call us on 0115 965 1937 for advice and multi buy package deals to help you to save you money on those essential appliance purchases. During this time, we would appreciate your patience if it takes a little longer than usual to get through to our sales team. They are working hard to get back to every customer and will do everything they can to help with your queries.
During this period, we have a reduced number of staff available to deal with your enquiry. Regrettably, this may lead to a delay in providing service cover in the event of a breakdown or fault occurring with an appliance. Many issues may be resolved by referring to the trouble-shooting guide within the instruction manual supplied with the appliance. If you do not have this to hand, you should be able to download a copy from the manufacturer’s website. You will also be able to access product information, help guides and in some cases, book an engineer visit.
A full list of contact telephone numbers and website addresses can be found under the Customer Care section of our website.