Bunnyappliancewarehouse.co.uk, Appliancecity.co.uk and Switchedonappliances.co.uk are trading names of Bunny Appliance Warehouse Ltd.
Please note that customers purchasing from Bunny Appliance Warehouse
Ltd retail showroom should refer to in store terms of trading.
We reserve the right to alter the ‘Terms of Trading’ from
time to time. Please check before you make a purchase.
Pricing
And Payment
Payments can be made by Visa, Mastercard, Maestro and Delta/Connect
cards, you can also pay by bankers draft or BACS Transfer prior to
delivery. Full payment for your goods will be taken prior to dispatch
from our warehouse. Due to fluctuations in exchange rates we do not
accept payment made by credit or debit cards from foreign banks
If billing and delivery addresses are not the same, we will require
a faxed copy of a utility bill to verify invoice address details thus
ensuring maximum protection against fraudulent misuse of customers
card details.
All Prices include VAT, unless otherwise stated.
Delivery/Collection
We carry over 2500 products in stock, available for delivery direct
to your home within 7-10 working days. We have a nominal delivery charge
of £20.00 for an individual product, if multiple products are
required the second item will be charged at £10.00 and any further
items will be delivered free of charge providing all items are on the
same order. Certain areas, due to their remoteness, may incur a small
surcharge per item. Delivery is available to mainland UK only.
We have our own fleet of vehicles operating a one-man delivery service
throughout the majority of the UK. This gives us greater control over
delivery times and also ensures that our drivers handle your goods
with care. All customers will be offered a delivery window of am or
pm and a convenient day. If you are receiving a large item such as
a fridge freezer or range cooker please ensure that assistance is available
on delivery. In some cases we can offer additional help but this will
incur extra costs.
Should the driver offer to assist into the property
with your goods we cannot be held responsible for any damage incurred
to either your
goods or the property.
Please note:
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We require you to sign a delivery note on receipt
of goods.
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The charges stated cover a one-man ground floor doorstep
delivery.
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A two-man delivery can be arranged at an additional
cost.
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Deliveries are booked on the condition that there
is reasonable access for the safe and prompt delivery of
the goods. Any special requirements should be notified to
us on arranging delivery.
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- The
delivery service does not include installation of the product.
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We endeavour to meet all delivery bookings but cannot
be held responsible for situations beyond our control.
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Deliveries will be scheduled between Monday and Friday
but Saturday delivery may be available at an extra cost.
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Please ensure that if we have agreed to remove an
old appliance it is disconnected & outside the property.
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It is your responsibility to ensure that you have
signed for the correct number of goods delivered.
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We recommend that you organise the fitting of your
appliances once they have been delivered and inspected to
your satisfaction.
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Failed deliveries will incur an additional delivery
charge if you are not present on the agreed delivery date – this
charge may vary as we subsidise our delivery charges
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Cancellation at the point of delivery will incur
a collection charge of £49.00 per item and £99.00
for all appliances 70cm or over in width.
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Availability
All items are subject to availability. We can only guarantee
availability while stocks last. If the goods ordered are unavailable
we will contact you and give you the option of a suitable alternative.
We will endeavor to deliver goods within the times stated but goods are
subject to availability and delay in delivery of goods is sometimes beyond
our control. Any delivery dates specified are approximate and we cannot
take responsibility for any losses, costs, damages, charges or expenses
caused by any delay.
Damages
In the unlikely event of a product being damaged on delivery please contact us immediately to enable us to resolve the problem as quickly as possible.
We recommend that all products should be inspected for damage prior to the courier or manufacturer leaving your premises. If this not possible please inspect the goods within 48 hours of delivery. At this time should any damage be noted we request you supply photographic evidence of damage incurred. After this period we are unable to accept claims for damages. We will only accept the return of goods if they have not been used or connected.
Faulty Goods
Claims regarding faulty goods will be subject to the terms
and conditions of the manufacturers warranty but this does not affect
your statutory rights. If your product appears not to be functioning
correctly please first check the manufacturer’s instruction book
and follow the faultfinding guide.
If a product has been installed the manufacturer will need to send a
service engineer to inspect the appliance to establish the nature of
the fault. Please remember if a product is found to be installed incorrectly
the manufacturer reserves the right to charge for the service call. When
installing a gas appliance a qualified CORGI engineer is required, who
will have the proper certification.
Cancellations And Returns
You are entitled to withdraw from this contract under the Distance Selling Regulations up to 7 working days after the day of delivery for a full credit or refund less any applicable collection/delivery charges. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the said time period.
Should you wish to cancel your order we can arrange the safe return of your goods provided they have not been removed from their original packaging, installed or used
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collection charge is £49.00 per item or £99.00
for any appliances 70cm or above in width.
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reserve the right to request photographic evidence of
the condition of the products and packaging prior to
collection.
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the packaging has been removed or tampered with we can
no longer be held responsible for transporting the items
safely and you must arrange the return of the goods to
our warehouse within 14 days of delivery.
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receipt of the returned goods these will be inspected
to ensure they are in perfect condition and meet our
satisfaction and are including all relevant accessories,
manuals & components.
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conclusion your order will be processed for reimbursement
of monies paid less
any applicable delivery or collection charges & or
charges in respect of missing accessories, manuals & components.
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you wish to return a 'Special Order item' you will incur
a 20% restocking charge to cover the return of the product
to the Manufacturer in addition to collection charges
(as detailed above) to cover transport costs. 'Special
Order Items' will be clearly stated on your order.
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Disclaimer
Whilst
we try our utmost to ensure the accuracy of our site we cannot
be held responsible for typographical errors, colour accuracy,
image discrepancies or product dimensions. The product that is
delivered may vary slightly from the image supplied by the manufacturers
and may not include any of the pictured accessories. We have the
right to refuse or cancel any orders listed at the incorrect price
whether or not the order has been confirmed. If your credit card
has already been charged we will immediately issue a credit to
your account equal to the value of the original payment taken.
Descriptions relating to products are a brief guide. We therefore recommend
all product features and technical information is confirmed with manufacturer
before purchase. Manufacturers contact details are available on the service
section of the home page.
Prices and availability are subject to change without notice.
All dates and times given for delivery are given in good faith, we endeavor to meet all agreed schedules however, we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries.
Guarantee
All products are covered by a minimum of 12 months UK Manufacturer’s warranty. However, certain manufacturers offer varying parts & labour warranties subject to the customer registering their purchase with the manufacturer. Claims for promotional warranties must be registered within the set time according to the Manufacturers Terms & Conditions.
Prices and availability are subject to change without notice.
All dates and times given for delivery are given in good faith, we endeavour
to meet all agreed schedules, however we cannot be held responsible for
any loss of time or monies resulting from delayed, missed or incorrect
deliveries.
All products must be installed and used in accordance with the manufacturers
instructions. This does not affect your statutory rights.
Security Policy
Links:
When you view this website by linking from another web page we may store the name of that web page for analysis and administration purposes. In order to process your order and to aid the management of this website, your personal information may be passed to third party service providers who may process your information on our behalf and under our control.
Cookies:
Bunny Appliance Warehouse uses cookies to store information essential for your experience while browsing our websites. These are small pieces of information that are stored by your browser on your hard drive. Our cookies do not in themselves recognise the individual user but will recognise the computer you are using so that we know when you are returning to the website. Most browsers will automatically accept cookies; alternatively you can change the settings on your browser to prevent this from happening.
Data Protection:
In addition to these policies your personal data is protected by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data secure to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
Policy Changes:
Any changes to this policy will be displayed here and will take effect immediately. This policy was last updated on 1st December 2007.
