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Why choose Appliance City?

Customer Care

Here at Appliance City we take your satisfaction seriously:

Our Mission

Here at Appliance City we want to ensure that your buying experience is made as simple and as enjoyable as possible. We have thousands of products for you to see on our website with clear information, images and specifications but if you need further guidance our experienced sales team is on hand to help you. Our mission is to provide you with the best possible product to suit your needs, which is why our staff are fully trained by each manufacturer to enable them to offer you the best advice when choosing your appliances. We know that if you are happy with the price, the products and the service you receive, you will come back to us the next time you need a new appliance - that's our aim.


On Delivery

In the unlikely event of there being a problem with one of your appliances on or after delivery you can rest assured that we have a dedicated customer service department to look after your every need. If it's not convenient for you to inspect the items at the point of delivery that's fine, however we ask that you do so within two days of delivery to ensure that any issues can be quickly resolved.

Our customer service team can be contacted by phone six days a week during business hours or you can contact us by e-mail should you prefer. Once your appliances have been delivered please feel free to send an e-mail to feedback@appliancecity.co.uk to tell us how we performed in all aspects of the process.



Service

In the event of your appliance developing a fault during the warranty period we can arrange for an engineer to visit your property to repair the item free of charge within the manufacturer's warranty guidelines. If a fault occurs we recommend that you first consult your appliance instructions which will help you to determine the nature of the problem through the fault diagnosis list. Most manufacturers will charge for a callout where no fault is found or where the product has not been used in accordance with the manufacturer's instructions. If you need to speak with a member of our customer service team please call 0115 9651937 during business hours or send an e-mail to customercare@appliancecity.co.uk and we will get back to you as soon as we can.


Manufacturer Information

If you wish to speak directly to the manufacturer to book a service visit or for further technical information you will find all relevant contact telephone numbers and web addresses below.



Manufacturer Information

www.aeg.co.uk
03445 611611

www.baumatic.co.uk
0118 9336911

www.belling.co.uk
0844 8153746

uk.bertazzoni.com/
0844 4639705

www.bosch-home.co.uk
0844 892 8979

www.britannialiving.co.uk
0844 4639705

www.candy-domestic.co.uk
08444 995599

www.caple.co.uk
0844 8003830

www.cda.eu
01949 862012

www.daewooelectronics.co.uk
0844 8872525

www.elica.co.uk
01252 351111

www.falconappliances.co.uk
0870 7556490

www.fisherpaykel.co.uk
08000 886605

www.franke.com
0161 436 6280

www.gorenje.co.uk
0845 0508555

www.haier-uk.co.uk
03330 038122

www.hoover.co.uk
08444 995 599

www.hotpoint.co.uk
08448 224224

www.insinkerator.co.uk
0800 3893715

www.lg.com/uk/home-appliances
0344 8475454

www.myliebherr.co.uk
03330 147888

www.maytag.co.uk
0844 499 0101

www.mercury-appliances.co.uk
08707 561 236

www.miele.co.uk
03301 606600

www.neff.co.uk
0844 892 8989

www.panasonic.co.uk
0844 844 3899

www.quooker.com
0207 9233355

www.rangemaster.co.uk
0870 010 0090

www.samsung.co.uk
08457 267864

www.servis.co.uk
0800 0124382

www.siemens-home.co.uk
0844 892 8999

www.smeguk.com
0844 557 9907

www.stoves.co.uk
0844 815 3740

www.whirlpool.co.uk
0844 815 8989