Customer Care

Our mission

Here at Appliance City we want to ensure that your buying experience is made as simple and as enjoyable as possible. We have thousands of products for you to see on our website with clear information, images and specifications but if you need further guidance our experienced sales team is on hand to help you. Our mission is to provide you with the best possible product to suit your needs, which is why our staff are fully trained by each manufacturer to enable them to offer you the best advice when choosing your appliances. We know that if you are happy with the price, the products and the service you receive, you will come back to us the next time you need a new appliance - that's our aim.

On Delivery

In the unlikely event of there being a problem with one of your appliances on or after delivery you can rest assured that we have a dedicated customer service department to look after your every need. If it's not convenient for you to inspect the items at the point of delivery that's fine, however we ask that you do so within two days of delivery to ensure that any issues can be quickly resolved. Our customer service team can be contacted by phone six days a week during business hours or you can contact us by e-mail should you prefer. Once your appliances have been delivered please feel free to send an e-mail to feedback@appliancecity.co.uk to tell us how we performed in all aspects of the process.

Service

In the event of your appliance developing a fault during the warranty period we can arrange for an engineer to visit your property to repair the item free of charge within the manufacturer's warranty guidelines. If a fault occurs we recommend that you first consult your appliance instructions which will help you to determine the nature of the problem through the fault diagnosis list. Most manufacturers will charge for a callout where no fault is found or where the product has not been used in accordance with the manufacturer's instructions. If you need to speak with a member of our customer service team please call 0115 9651937 during business hours or send an e-mail to customercare@appliancecity.co.uk and we will get back to you as soon as we can.

If you wish to speak directly to the manufacturer to book a service visit or for further technical information you will find all relevant contact telephone numbers and web addresses below:

Manufacturer Information