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Extended Warranty Information

Why purchase an extended warranty from Appliance City?

If it breaks, we'll fix it

If your appliance develops a fault we'll get it working again. We’ll instruct either the manufacturer or a certified repair centre to repair it.

Replace if can't repair

Replacements will be brand new and delivered free of charge

Accidental Damage Cover

If your product fails due to an accident, you're covered from the moment you receive it

A UK Dedicated claims line

Need a repair? We have a dedicated claims line and are here to help

Nothing to Pay

Includes parts, labour, call out and delivery charges, so you can rest assured there are no hidden costs.

How much does it cost?

Each appliance is different, you'll find the price on the product pages for each appliance.

Important Information

Some important facts about your policy are summarised below. This summary does not describe all the terms and conditions of the policy, so please take time to read the full policy document to make sure you understand the cover it provides.

Who is the Insurer?

Your policy has been arranged by: UK Warranty Ltd with UK General Insurance Limited on behalf of Ageas Insurance Limited, Registered in England No.354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh Hampshire, S053 3YA.

Under an Extended Warranty we will cover:

Parts: Will be covered by your policy if they have failed leading to the mechanical/ electrical breakdown of the product or they have suffered accidental damage.

Callout: Charges for the attendance of an engineer to your home to undertake a repair of the product.

Labour: The labour charges for the time the engineer takes to complete the repair.

Accidental Damage: If you appliance fails due to accidental damage then you are covered* 

Replacement Product: If we are unable to repair your appliance or decide to exchange it then you will receive a brand new one delivered free of charge

*Accidental Damage Definition: A sudden and accidental event resulting in the failure of any component of the product which prevents normal operation and requires repair or replacement before normal operation can be resumed.

The cover provided is subject to the terms, conditions and exclusions contained within your policy.

Your cover is valid for up to 48 months as detailed on your policy confirmation between the start date of your policy and the end date.

Please refer to the policy confirmation, which is given to you when the policy is issued, which will detail, the period of insurance, the product registered under the policy and your details and details of where the product is located.

Claims procedure

It is vital to obtain cover under your policy in the event of a claim that you contact the administrator by telephone on 0844 847 7613. Please provide the administrator with as much information about what has happened as soon as possible.

You should include;

  1. Your policy number and details of the product.
  2. Date of incident.
  3. What appears to be at fault with the product.

The administrator will assess the nature of the incident and check if it is covered under your policy and if necessary arrange for the product to be repaired or replaced.

UK General Insurance Limited are an insurers agent and in the matters of a claim act on behalf of the insurer.

We do not cover:

A mechanical electrical breakdown where an engineer states the fault to be present prior to the commencement of cover provided under the policy or faults which were known to you prior to the commencement of cover under your policy.

1. Where you request additional work to be completed or the replacement any parts that have not failed.

2. Callout charges where you are not at home when the engineer attends.

3. Carriage costs where you are not home following the first attempt of the collection or delivery of the product by the courier

4. Claims arising as a result of normal wear and tear (e.g. belts, fuses, seals).

5. Loss of frozen food.

6. The disposal of the product where it is replaced under the policy.

7. The replacement of the product if:

a) On request to have the product sent to one of our engineers you fail to make the product available for collection by our courier.

b) On the testing of the product by our engineers we are unable to identify a mechanical / electrical breakdown of the product.

8. Rectifying maladjustment or incorrect configuration or setting of the product e.g.

a) Manufacturer software updates

b) Incorrect installation of the product

Cover is provided subject to the terms, conditions and exclusions of your policy.

Changing Your Mind

We hope you are happy with the cover this policy provides, however, if after reading this policy it does not meet with your requirements or you have simply changed your mind please return the policy and policy confirmation to the administrator within 45 days of purchasing the cover and we will arrange to cancel your policy.


You can download important documentation reference your extended warranty below:

pdf symbol   pdf symbol   pdf symbol
Key Facts   Terms and Conditions   Further information

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