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At Appliance-City we are committed to offering our customers the best possible prices
without compromising our customer service level. With over twenty years experience in appliance retail we believe that we can offer the complete package to our customers including price, advice and service.

We welcome all feedback from our customers so if you wish to your share your experience with us please feel free to e-mail us with your comments.

Below is a selection of comments from our customers:

 
 
Mrs Stanley 28/03/2008


Just a note to say thank you, my cooker has been delivered, your company has been very efficient in every way, which makes a change these days.
Everyone communicated with me and made it a painless task
Many thanks again.

     
Mr & Mrs Green 26/03/2008


Thank you – your service is exceptional. Starting with the great deals, informing of the arrival of goods, holding them until we were able to receive them, arranging the delivery on a convenient day and finally the service provided by the delivery driver who went out of his way to ensure the safe passage of the bulkiest item. A credit to the company and obviously a reflection of the ethos of appliance city.

     
Mrs Brobbin 17/03/2008


I just wanted to drop you a line to let you know how impressed I was with the recent service from Appliance City. I have just had a new kitchen installed and was after a new dishwasher. I had seen a Siemens one in Comet for £499.00. I decided to do a little bit of research and came across your company on the Internet. I found on your website exactly the same dishwasher for £349.00 plus free delivery saving myself approx £50.00. I ordered it on the Monday my order was taken very professionally and it was delivered on the Friday morning, the delivery man letting me know at approx what time he would be with me. I was really impressed with the prompt service from your sales people down to the delivery driver and am very very happy with my new dishwasher.
I would not hesitate to use your company again. Many thanks.

     
Mrs Lane 14/02/2008


A big thank you to Bunny Appliances for the service and costs savings. We looked in various high street electrical shops and found what we wanted (a Stoves range gas cooker and an LG American style fridge freezer both in black).
We then searched on the Internet for the best price and Bunny beat them all.
The order process was quick an easy and Alison at Bunny was extremely helpful in processing our order. We believe we've saved around £200-£300 compared to other retailers. The delivery chaps were very friendly and professional. We didn’t pay for application installation but we were given enough advice to fit and install ourselves.
We'd have no hesitation in shopping at Bunny Appliances again.
Thanks again

     
Mrs Brown 21/01/2008


Just a quick note to say what a fantastic service! I was very impressed. Apart from a minor glitch with the initial delivery contact (which was sorted out quickly and efficiently by both Appliance City and the delivery company), it went smoothly. I was contacted by the delivery men to say they'd arrive in about an hour - and they did. Well done - I'll definitely be using you again.

     
Mrs Hopkins 07/01/2008
 


What a refreshing change - a professional, reliable and friendly service! The price was the best I could find, delivery was delayed to suit me, my old machine was removed on delivery of the new one and the morning delivery slot was just that - 09h30 (rather than the 1 minute to 1 that you normally get elsewhere!)
Communication from all was outstanding - my order was confirmed both verbally and by post, my delivery was confirmed verbally and by email and the driver even called on the morning to confirm arrival time.
I'll definitely be using you again and have no hesitation in recommending you to others. Thank you for an excellent shopping experience!

 
     
Mrs Handford 04/01/2008
 


We were delighted with the level of service from the start of the ordering process to the receiving of our rather large fridge freezer. It was all done well within 7 days absolutely brilliant including the delivery guys' who brought it right to the door nothing to much trouble. The product is amazing and at a very good price as well, I would not hesitate in recommending this company to anyone. You certainly do have very good customer relations, advice, service and price.

 
     
Mrs Dudley 19/12/2007
 


Dear Appliance City,
I was really impressed with the service I have received from your company. The ordering was easy; I had 2 pleasant conversations with the delivery driver Chris and I received the appliance 4 days after I ordered it, at the time agreed. There is nothing more to be said really. Efficiency is a lovely thing.
My sincere thanks to you all and a Merry Christmas - now that I have a fridge to store the Christmas food in!

 
 

 

 
Mr Jones 11/12/2007
 


We would like to thank you for the excellent service we received from you regarding a large order of kitchen appliances. Richard in sales was very helpful & even managed to give us discount. Another aspect of the service we liked was that only a deposit was taken and the balance taken only when the order was despatched. This is unusual on Internet items. On the whole, we would recommend you to anyone who needs a reliable internet service.

 
 

 

 
Mr Otten 05/12/2007
 


I am writing to confirm that as promised our washing machine arrived today.
I would like to thank you for your first class service and would have no hesitation in recommending you to other potential customers. From start to finish communication with your organisation gave me confidence.
Best regards.

 
 

 

 
Mrs Stuart 26/11/2007
 


Bosch claims that their products are superior in every respect. From my dealings with Appliance City I think you can claim that your service and customer relations can be described similarly.
I phoned on a Monday to order my Bosch washing machine. Kevin who took my call was courteous and helpful. My credit card was still registered in my old address but he took the time to 'sort it out' without making me feel uncomfortable. I was told that I can expect the machine to be delivered the following week as there were none in stock but some were on order. The machine was delivered 4 days later on Friday of the same week, and Kevin went to some trouble to arrange a delivery time that was convenient for my neighbour to let the delivery men in!
Thank you.

 
 

 

 
Mrs Lucey 01/11/2007


Just a note to say thank you for such an amazing service. Not only were you exceptionally knowledgeable in my queries but then managed to source the items I needed very quickly knowing that I needed them urgently to continue with our kitchen fit out. I was kept well informed of delivery and had no problems whatsoever. You provided a refreshing service that sadly many other companies lack. Thank you once again and if I need any other equipment or know anyone who does I will be more than happy to recommend yourselves.

     
Mr Mear 30/10/2007


Hi, just a quick note to say thanks for a professional and reliable service. I would certainly use Appliance City and recommend it to others. The price was near best and the interaction and communication excellent. The goods arrived to order on time and I even had two calls from the driver (Andy) to ensure that we coordinated the delivery exactly - excellent stuff! Thanks

     
Mrs Taylor 17/09/2007


Just wanted to say what a brilliant service I received from you. My HUGE fridge freezer arrived this morning as expected (you gave me a quick delivery date, 4 days after I purchased via the web site) and the chaps who delivered it were careful and quite frankly exhausted by the time they got it through to the kitchen as their trolley wheels fell off so had to man handle it in ! They deserve a medal! I will definitely shop at your place again as I am refitting my kitchen and need all sorts of stuff.................once again, thank you.

     
Mr Mildren 01/09/2007


When buying any thing mail order one takes a chance on the chosen supplier. I can say with pride that we made the right choice in opting for Bunny. From the initial contact to Alison Clark in sales who helped us choose our kitchen appliances and who had to contact Miele on our behalf to sort out models and availability and always called us back as she said she would. Don't be worried about delivery either as this was amazing, the guy called at around 8am on the day arranged and it was absolutely tipping with rain and he was drenched but it was no trouble to him to get the appliances over the step and into the dining room. On checking the delivery I found a glass diffuser to one of the lights to the cooker hood broken. I reported it to the customer service department and it arrived in two days. Cant fault you Bunny, many thanks.

     
Mrs Pratt 11/07/2007


I must complain. I ordered my Smeg Range Cooker from you on Saturday afternoon and you quoted 7 - 10 days delivery. It is now Wednesday afternoon and the cooker has been sitting in my kitchen for a few hours and the Corgi fitter is booked for next Tuesday (with a proviso that it might be Thursday or later). So I have to spend the next week just looking at my beautiful new cooker!!!!!!
Seriously, I am amazed at the service I have received. Living in Scotland, we are used to delayed delivery and never in my wildest dreams did I expect to receive the cooker within three working days. Well done. Service and price superb. I will definitely be dealing with you again.

     
Mrs Harvey 13/03/2007
 


I took delivery of a whirlpool American fridge freezer yesterday. I just wanted to thank you for your excellent service from ordering to delivery, Kevin was very helpful and the driver Steve was great. It’s so refreshing to receive good service that I just wanted to tell you that I appreciate it and keep up the good work. I will definitely use you again and I will be ordering a dual fuel range cooker soon.
Many thanks

 
     
Mrs Edwards 05/02/2007
 


Hi I've just received my appliances and I'm really impressed with the
whole service, just want to say how I appreciate you taking payment from my account last Friday, and not when I placed my order some weeks ago, as I have found is the usual way with other companies, also your delivery driver was very pleasant and helpful. Many thanks, I would definitely buy from you again and will be happy to recommend you.

 
     
Mr Payne 20/01/2007
 


I would like to pass on my thanks to every one for getting my fridge-freezer to me. The customer service I received was second to none from each person I had dealings with. Steve the delivery driver was very helpful in explaining how to remove the fridge doors so I could get it in the house.
If only all companies emulated yours. I plan to use your organization again with future purchases and will recommend you to associates.

 
 

 

 
Mr Ward 10/01/2007
 


We had an American-style fridge freezer delivered on Monday and wanted to thank you so much for the excellent service. As my wife was at home by herself with our two young children we could only cope with a one-man doorstep delivery on Tuesdays (when help was available) which wasn't a day you were in our area.
Even though you offered the best price we could find on the internet you offered us a two-man delivery for no extra charge. They arrived within 2 minutes of your estimated arrival time. The team that turned up was very efficient and courteous and even removed packaging and doors to fit the appliance through the narrow access to the kitchen and install it in the appropriate place. Well done - we would certainly use you again and would not hesitate to recommend you to friends as well.

 
 

 

 
Mr Compton 19/12/2006
 


Dear Richard, the induction hob arrived safe and sound and it was finally fitted last night. Amazing piece of equipment. My wife is over the moon, we are just waiting for the saucepans to arrive as none of ours work on it! Never mind, car boot here we come.
Thank you for the efficient service and we would certainly recommend you to our friends and hope that if we need to update any other appliance, you will be able to assist us.
Happy Christmas and may 2007 be profitable for you.

 
 

 

 
Mr Legatt 19/10/2006
 


We Ordered a Bosch WFXI2840GB integrated washing machine on Friday 6th October and it was delivered on Monday 11th October. I wanted to write and say thank you for the great service we received. We have recently had a lot of difficulties with companies providing goods and services and it was refreshing to deal with an efficient and reputable company.
We were kept informed of when the washing machine was to be delivered and it was delivered on time relatively quickly, even when other retailers did not have stock. The delivery driver was particularly helpful, calling us the day before to confirm the delivery time for the next day. He also helped with getting the machine into the house, not the usual service of just dropping it on doorstep.

 
 

 

 
Mr Thompson 10/10/2006
 


I have recently purchased a Samsung side by side refrigerator. The price was excellent and the delivery very fast. I found your site using a price comparison site after being let down by one of the big high street shops. I will definitely add you to my favourites and recommend you to all my family and friends. My wife was very disappointed thinking we could not get the fridge she wanted at a reasonable price. Well done for an excellent service.

 
 

 

 
Anonymous 05/10/2006
 


We just wanted to say thank you for your excellent customer service. It was very easy to place the order and we were contacted promptly re delivery - within 2 days - which was scary as we expected to wait so much longer – in fact you very kindly held onto the delivery for 6 weeks until we had a room to put our fridge into!! We will definitely be recommending you to everyone we know.