At Appliance-City we are committed to offering our customers
the best possible prices
without compromising our customer service level. With over twenty
years experience in appliance retail we believe that we can offer
the complete package to our customers including price, advice and
service.
We welcome all feedback from our customers so if you wish to your
share your experience with us please feel free to e-mail
us with your comments.
Below is a selection of comments from our customers:
Mrs
Stanley
28/03/2008
Just a note to say thank you, my cooker has been delivered, your company
has been very efficient in every way, which makes a change these
days.
Everyone communicated with me and made it a painless task
Many thanks again.
Mr & Mrs Green
26/03/2008
Thank you – your service is exceptional. Starting with the great deals, informing of the arrival of goods, holding them until we were able to receive them, arranging the delivery on a convenient day and finally the service provided by the delivery driver who went out of his way to ensure the safe passage of the bulkiest item. A credit to the company and obviously a reflection of the ethos of appliance city.
Mrs
Brobbin
17/03/2008
I just wanted to drop you a line to let you know how impressed I was
with the recent service from Appliance City. I have just had a new
kitchen installed and was after a new dishwasher. I had seen a Siemens
one in Comet for £499.00. I decided to do a little bit of research
and came across your company on the Internet. I found on your website
exactly the same dishwasher for £349.00 plus free delivery
saving myself approx £50.00. I ordered it on the Monday my
order was taken very professionally and it was delivered on the Friday
morning, the delivery man letting me know at approx what time he
would be with me. I was really impressed with the prompt service
from your sales people down to the delivery driver and am very very
happy with my new dishwasher.
I would not hesitate to use your company again. Many thanks.
Mrs Lane
14/02/2008
A big thank you to Bunny Appliances for the service and costs savings.
We looked in various high street electrical shops and found what
we wanted (a Stoves range gas cooker and an LG American style fridge
freezer both in black).
We then searched on the Internet for the best price and Bunny beat them
all.
The order process was quick an easy and Alison at Bunny was extremely
helpful in processing our order. We believe we've saved around £200-£300
compared to other retailers. The delivery chaps were very friendly and
professional. We didn’t pay for application installation but we
were given enough advice to fit and install ourselves.
We'd have no hesitation in shopping at Bunny Appliances again.
Thanks again
Mrs Brown
21/01/2008
Just a quick note to say what a fantastic service! I was very impressed.
Apart from a minor glitch with the initial delivery contact (which
was sorted out quickly and efficiently by both Appliance City and
the delivery company), it went smoothly. I was contacted by the delivery
men to say they'd arrive in about an hour - and they did. Well done
- I'll definitely be using you again.
Mrs
Hopkins
07/01/2008
What a refreshing change - a professional, reliable and
friendly service! The price was the best I could find, delivery
was delayed to suit me, my old machine was removed on delivery
of the new one and the morning delivery slot was just that
- 09h30 (rather than the 1 minute to 1 that you normally get
elsewhere!)
Communication from all was outstanding - my order was confirmed
both verbally and by post, my delivery was confirmed verbally
and by email and the driver even called on the morning to confirm
arrival time.
I'll definitely be using you again and have no hesitation in
recommending you to others. Thank you for an excellent shopping
experience!
Mrs
Handford
04/01/2008
We were delighted with the level of service from the start of the ordering
process to the receiving of our rather large fridge freezer. It was
all done well within 7 days absolutely brilliant including the delivery
guys' who brought it right to the door nothing to much trouble. The
product is amazing and at a very good price as well, I would not
hesitate in recommending this company to anyone. You certainly do
have very good customer relations, advice, service and price.
Mrs
Dudley
19/12/2007
Dear Appliance City,
I was really impressed with the service I have received from your company.
The ordering was easy; I had 2 pleasant conversations with the delivery
driver Chris and I received the appliance 4 days after I ordered it,
at the time agreed. There is nothing more to be said really. Efficiency
is a lovely thing.
My sincere thanks to you all and a Merry Christmas - now that I have
a fridge to store the Christmas food in!
Mr
Jones
11/12/2007
We would like to thank you for the excellent service we received from
you regarding a large order of kitchen appliances. Richard in sales
was very helpful & even managed to give us discount. Another
aspect of the service we liked was that only a deposit was taken
and the balance taken only when the order was despatched. This is
unusual on Internet items. On the whole, we would recommend you to
anyone who needs a reliable internet service.
Mr
Otten
05/12/2007
I am writing to confirm that as promised our washing machine arrived
today.
I would like to thank you for your first class service and would have
no hesitation in recommending you to other potential customers. From
start to finish communication with your organisation gave me confidence.
Best regards.
Mrs
Stuart
26/11/2007
Bosch claims that their products are superior in every respect. From
my dealings with Appliance City I think you can claim that your service
and customer relations can be described similarly.
I phoned on a Monday to order my Bosch washing machine. Kevin who took
my call was courteous and helpful. My credit card was still registered
in my old address but he took the time to 'sort it out' without making
me feel uncomfortable. I was told that I can expect the machine to be
delivered the following week as there were none in stock but some were
on order. The machine was delivered 4 days later on Friday of the same
week, and Kevin went to some trouble to arrange a delivery time that
was convenient for my neighbour to let the delivery men in!
Thank you.
Mrs
Lucey
01/11/2007
Just a note to say thank you for such an amazing service.
Not only were you exceptionally knowledgeable in my queries
but then managed to source the items I needed very quickly
knowing that I needed them urgently to continue with
our kitchen fit out. I was kept well informed of delivery
and had no problems whatsoever. You provided a refreshing
service that sadly many other companies lack. Thank you
once again and if I need any other equipment or know
anyone who does I will be more than happy to recommend
yourselves.
Mr
Mear
30/10/2007
Hi, just a quick note to say thanks for a professional and
reliable service. I would certainly use Appliance City
and recommend it to others. The price was near best and
the interaction and communication excellent. The goods
arrived to order on time and I even had two calls from
the driver (Andy) to ensure that we coordinated the delivery
exactly - excellent stuff! Thanks
Mrs
Taylor
17/09/2007
Just wanted to say what a brilliant service I received from
you. My HUGE fridge freezer arrived this morning as expected
(you gave me a quick delivery date, 4 days after I purchased
via the web site) and the chaps who delivered it were
careful and quite frankly exhausted by the time they
got it through to the kitchen as their trolley wheels
fell off so had to man handle it in ! They deserve a
medal! I will definitely shop at your place again as
I am refitting my kitchen and need all sorts of stuff.................once
again, thank you.
Mr
Mildren
01/09/2007
When buying any thing mail order one takes a chance on the
chosen supplier. I can say with pride that we made the
right choice in opting for Bunny. From the initial contact
to Alison Clark in sales who helped us choose our kitchen
appliances and who had to contact Miele on our behalf
to sort out models and availability and always called
us back as she said she would. Don't be worried about
delivery either as this was amazing, the guy called at
around 8am on the day arranged and it was absolutely
tipping with rain and he was drenched but it was no trouble
to him to get the appliances over the step and into the
dining room. On checking the delivery I found a glass
diffuser to one of the lights to the cooker hood broken.
I reported it to the customer service department and
it arrived in two days. Cant fault you Bunny, many thanks.
Mrs
Pratt
11/07/2007
I must complain. I ordered my Smeg Range Cooker from you
on Saturday afternoon and you quoted 7 - 10 days delivery.
It is now Wednesday afternoon and the cooker has been
sitting in my kitchen for a few hours and the Corgi fitter
is booked for next Tuesday (with a proviso that it might
be Thursday or later). So I have to spend the next week
just looking at my beautiful new cooker!!!!!!
Seriously, I am amazed at the service I have received. Living
in Scotland, we are used to delayed delivery and never in
my wildest dreams did I expect to receive the cooker within
three working days. Well done. Service and price superb.
I will definitely be dealing with you again.
Mrs
Harvey
13/03/2007
I took delivery of a whirlpool American fridge freezer yesterday.
I just wanted to thank you for your excellent service
from ordering to delivery, Kevin was very helpful and
the driver Steve was great. It’s so refreshing
to receive good service that I just wanted to tell you
that I appreciate it and keep up the good work. I will
definitely use you again and I will be ordering a dual
fuel range cooker soon.
Many thanks
Mrs
Edwards
05/02/2007
Hi I've just received my appliances and I'm really impressed
with the
whole service, just want to say how I appreciate you taking
payment from my account last Friday, and not when I placed
my order some weeks ago, as I have found is the usual way
with other companies, also your delivery driver was very
pleasant and helpful. Many thanks, I would definitely buy
from you again and will be happy to recommend you.
Mr
Payne
20/01/2007
I would like to pass on my thanks to every one for getting
my fridge-freezer to me. The customer service I received
was second to none from each person I had dealings with.
Steve the delivery driver was very helpful in explaining
how to remove the fridge doors so I could get it in the
house.
If only all companies emulated yours. I plan to use your
organization again with future purchases and will recommend
you to associates.
Mr
Ward
10/01/2007
We had an American-style fridge freezer delivered on Monday
and wanted to thank you so much for the excellent service.
As my wife was at home by herself with our two young
children we could only cope with a one-man doorstep delivery
on Tuesdays (when help was available) which wasn't a
day you were in our area.
Even though you offered the best price we could find on the
internet you offered us a two-man delivery for no extra charge.
They arrived within 2 minutes of your estimated arrival time.
The team that turned up was very efficient and courteous
and even removed packaging and doors to fit the appliance
through the narrow access to the kitchen and install it in
the appropriate place. Well done - we would certainly use
you again and would not hesitate to recommend you to friends
as well.
Mr
Compton
19/12/2006
Dear Richard, the induction hob arrived safe and sound and
it was finally fitted last night. Amazing piece of equipment.
My wife is over the moon, we are just waiting for the
saucepans to arrive as none of ours work on it! Never
mind, car boot here we come.
Thank you for the efficient service and we would certainly
recommend you to our friends and hope that if we need to
update any other appliance, you will be able to assist us.
Happy Christmas and may 2007 be profitable for you.
Mr
Legatt
19/10/2006
We Ordered a Bosch WFXI2840GB integrated washing machine
on Friday 6th October and it was delivered on Monday
11th October. I wanted to write and say thank you for
the great service we received. We have recently had a
lot of difficulties with companies providing goods and
services and it was refreshing to deal with an efficient
and reputable company.
We were kept informed of when the washing machine was to
be delivered and it was delivered on time relatively quickly,
even when other retailers did not have stock. The delivery
driver was particularly helpful, calling us the day before
to confirm the delivery time for the next day. He also helped
with getting the machine into the house, not the usual service
of just dropping it on doorstep.
Mr
Thompson
10/10/2006
I have recently purchased a Samsung side by side refrigerator.
The price was excellent and the delivery very fast. I
found your site using a price comparison site after being
let down by one of the big high street shops. I will
definitely add you to my favourites and recommend you
to all my family and friends. My wife was very disappointed
thinking we could not get the fridge she wanted at a
reasonable price. Well done for an excellent service.
Anonymous
05/10/2006
We just wanted to say thank you for your excellent customer
service. It was very easy to place the order and we were
contacted promptly re delivery - within 2 days - which
was scary as we expected to wait so much longer – in
fact you very kindly held onto the delivery for 6 weeks
until we had a room to put our fridge into!! We will
definitely be recommending you to everyone we know.