Delivery Information from Appliance City
Here’s a quick guide on your delivery options with us:
How will I know when my appliance will arrive?
Delivery timescale for stock items to most UK postcodes is 1-4 working days. Where an item shows the ‘in stock now for free delivery’ icon you can choose your delivery date in the basket. We will contact you 24 hours before delivery with a four hour timeslot and on the day of delivery we will give you a one hour pre call to let you know we’re on the way.
If you select our express pallet delivery service before 2pm we will deliver the next working day. In this instance we will e-mail you the details for the transport company and you can call them on the morning of delivery to obtain a time slot.
Due to us having over 4000 products on our website we occasionally have to order an item from the manufacturer, this can extend the delivery time slightly but we will keep you informed if that's the case. Feel free to call or e-mail our sales team to discuss availability and delivery dates prior to placing your order.
How much is delivery?
Standard delivery is free of charge to the majority of UK postcodes. We will deliver your appliances to a ground floor room of your choice, unpack them and check them over with you. Larger items such as American fridge freezers and range cookers often won’t fit into the property without being unpacked or dismantled beforehand so in this instance we can offer you a more comprehensive premium delivery service for just £14.99 extra. Our next day delivery service is free of charge to selected postcodes but we can also offer a basic pallet delivery service beyond these areas for just £19.99 extra.
Who will be delivering?
We have our own fleet of vehicles delivering appliances on a daily basis to most areas of the UK but for postcodes outside of our target area we have a selection of excellent transport companies with whom we have been working with for many years.
But.. I don't need my goods now
Not a problem, we understand you maybe in the middle of a move, renovation or new build so give us a call and we can secure your order with a small deposit. We can hold onto the appliances at our warehouse until you are ready and once everything is in place, drop us a line, pay the balance and we’ll arrange your delivery.
Can I recycle my old appliance?
We can take away your old appliance and recycle it responsibly on your behalf. All we ask is that it’s disconnected, clean and out of position when we arrive. Unfortunately this service is not available with our pallet delivery service.