Delivery Information from Appliance City
Here’s a quick guide on your delivery options with us:
How will I know when my appliance will arrive?
Delivery timescale for stock items to most UK postcodes is 1-4 working days. Where an item shows the ‘in stock now for free delivery’ icon you can choose your delivery date in the basket. We will contact you 24 hours before delivery with a four hour timeslot and on the day of delivery we will give you a one hour pre call to let you know we’re on the way.
If you select our express pallet delivery service before 2pm we will deliver the next working day. In this instance we will e-mail you the details for the transport company and you can call them on the morning of delivery to obtain a time slot.
Due to us having over 4000 products on our website we occasionally have to order an item from the manufacturer, this can extend the delivery time slightly but we will keep you informed if that's the case. Feel free to call or e-mail our sales team to discuss availability and delivery dates prior to placing your order.
How much is delivery?
We offer free standard delivery on all products based on a doorstep or garage drop-off delivery service. Alternatively for £9.99 we can offer you a more comprehensive premium delivery service which is ideal for larger items such as Range Cookers and American Fridge Freezers. With our premium delivery service we will deliver your appliances into a ground floor room of your choice, unpack them and check them over with you. If time is of the essence we can offer you express delivery for £9.99 and as long as you order before 2pm we will deliver the following working day.
Who will be delivering?
We have our own fleet of vehicles delivering appliances on a daily basis to most areas of the UK but for postcodes outside of our target area we have a selection of excellent transport companies with whom we have been working with for many years.
But.. I don't need my goods now
Not a problem, we understand you maybe in the middle of a move, renovation or new build so give us a call and we can secure your order with a small deposit. We can hold onto the appliances at our warehouse until you are ready and once everything is in place, drop us a line, pay the balance and we’ll arrange your delivery.
Can I recycle my old appliance?
We can take away your old appliance and recycle it for you. All we ask is that it’s disconnected and outside the property when we arrive. If however you choose to upgrade to our premium delivery service we can remove the old appliance from inside the property as long as it’s disconnected and moved out of position.